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WE

DO SATISFACTION SURVEYS
DO EVALUATE
DO LISTEN
DO IMPROVE THINGS

PARCEL DELIVERY SATISFACTION SURVEYS

Have we delivered you a parcel recently?
Please let us know how it went and how satisfied you were with the delivery.
Your feedback helps us to improve ourselves and to modify services in line with what our customers desire.

You can find the shipment number in the SMS, e-mail or directly on your package.

Did the parcel delivery correspond to the sent information?

Was the information about the delivery and about the current location of your parcel clear and comprehensible?

Did our driver act and communicate as you expected?

How did the change of address or date, or the redirection of your parcel go? (only if you used the service) (only if you have used)

 

Frequent questions

Check out the most frequent questions and answers related to parcel delivery satisfaction surveys.

  • How do we process your survey?

    We evaluate our customers’ feedback regularly and follow up by modifying our services and processes accordingly. If something does not come out well, we address the issue immediately in order to prevent repeating the potential fault in the future.

  • Why do we wish to know our customers’ opinions?

    In order to improve ourselves and to modify our services in line with what our customers desire.

  • Can I change my replies once my survey was submitted?

    Each rating pertains to a particular parcel. The feedback can thus be submitted only once.

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