WE|DO

WE

DO BOX
DO DELIVER
DO NEXT-DAY DELIVERIES
DO PICK-UPS ANYTIME

PICK-UPS ANYTIME

WE|DO BOXES are available 24/7. Your parcel is ready for pick-up once we send you a text message and an e-mail containing the issue password.

SWIFT PICK-UP

WE|DO BOXES are swift: you can pick up your goods in no time, with no waiting in the line.

MOBILE APPLICATION

With our app, the delivery is in your hands. You will get an overview of your parcel and you can easily change the delivery date or redirect your parcel to a pick-up point or box.

Try our WE|DO BOXES

Self-service boxes situated all across the Czech Rep, they serve for contactless and swift parcel pick-ups.

  1. When ordering in an e-shop, you need to select which WE|DO BOX you’d like your parcel to be delivered to.
  2. You then need to wait for the pick-up password and a text message or an e-mail announcing that the driver has delivered your parcel to the selected WE|DO BOX.
  3. You can pick up your parcel anytime, all WE|DO BOXES work non-stop.

WE|DO BOX: How it works

On the touch display, type in your authorization code as texted or e-mailed to you.

Unless you paid for your order in advance, use your payment card and follow the payment instructions.

Once your order is paid for, the box containing your parcel opens up.

Pick up your parcel.

After removing your parcel, please close the box door.

Useful sections

WHERE IS YOUR PARCEL?

Enter your parcel number in the search bar and find out immediately where your parcel is currently located.

PICK-UP BOXES ARE SITUATED ALL ACROSS CZECH REP.

250+ boxes all over the Czech Republic. Locate your nearest box.

HAS YOUR PARCEL BEEN DAMAGED?

As soon as possible, contact the sender or fill in a simple form and we’ll try to fix the trouble together.

SEND YOUR PARCELS WITH WE|DO

Do you have an e-shop and wish to offer the service to your customers? Fill in your contact details and we'll get back to you with an offer.

Frequent questions

Projděte si nejčastější otázky a odpovědi týkající se WE|DO BOXU.

  • When can I pick up my parcel at the WE|DO BOX?

    As a rule, our parcels are delivered on the business day following the day on which the parcel is picked up from the sender. Once the parcel is ready to be picked up, we’ll send you a text message and an e-mail together with the code needed for removing your goods. The parcel can then be picked up anytime within the next 46 hours; the boxes are available non-stop.

  • What is the deadline for picking up my parcel?

    In the box, your parcel is deposited for 46 hours. We wish to give you enough time to pick up your goods, but also make sure that the boxes are available for new orders. The said deadline should satisfy both needs.

  • Can the parcel pick-up deadline be extended?

    Unfortunately not, the deposit period cannot be extended for capacity reasons.

  • What if I fail to pick up my goods?

    Contact our Customer Service and our colleagues will prepare your parcel for personal pick-up in our depot.

  • How big are the parcels that fit in the WE|DO BOX?

    There are 3 categories of WE|DO BOXES, in line with their size:

    S: 41 x 8 x 64 cm
    M: 41 x 18 x 64 cm
    L: 41 x 38 x 64 cm

    However, you don’t need to worry about the parcel size when making your e-shop order. The option of delivery to the WE|DO BOX will be offered only where your order complies with the requested parameters.

  • How can I pay for my goods?

    The boxes are equipped with payment terminals. You can thus make the collect-on-delivery payment using a VISA or a MasterCard payment cards. Unfortunately, payment in cash is not possible.

  • What to do if I lost my code for opening the box?

    We’re sending the code in a text message and per e-mail. If you fail to find the code both in your e-mail inbox and in your phone, contact our Customer Service.

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