WE|DO HOME

WE

DO HOME
DO HAND-TO-HANDS
DO NEXT-DAY DELIVERIES
DO DELIVER TO YOU

300+ vans and drivers

Over 300 vans and drivers see to your parcels arriving safely and timely to their destinations.

Flexible delivery

  • Modification of delivery date  
  • Modification of delivery address
  • Redirection to issuing place
  • Redirection to issuing box

Mobile application

With our app, the delivery is in your hands. You will get an overview of your parcel and you can easily change the delivery date or redirect your parcel to an issuing place or a box.

WE|DO HOME delivery: How it works

In our partner’s e-shop basket, you need to select the WE|DO delivery and order the goods.

We will pick up the parcel from the seller and, straight away, text or e-mail you the number that will enable you to track your parcel.

On the delivery date, our driver will text you or call you in advance regarding the parcel delivery.

Safety is important for us, which is why the collect-on-delivery option includes the possibility of contactless card payment.

Our driver will hand you your parcel with a smile on their face :)

Useful sections

EXPECTING PARCEL WHILE AWAY FROM HOME?

In our mobile app, you can easily change the delivery date or redirect your parcel to a pick-up point or a box.

HOW SATISFIED WERE YOU WITH DELIVERY?

Have we delivered you a parcel recently? Fill in a short survey and let us know how it went.

HAS YOUR PARCEL BEEN DAMAGED?

As soon as possible, contact the sender or fill in a simple form and we’ll try to fix the trouble together.

SEND YOUR PARCELS WITH WE|DO

Do you have an e-shop and wish to offer the service to your customers? Fill in your contact details and we'll get back to you with an offer.

Frequent questions

Check out the most frequent questions and answers related to WE|DO HOME.

  • How does WE|DO deliver parcels to the addressee’s home?

    Parcels are delivered on weekdays between 8:00 am and 6:00 pm to the first lockable door at the delivery address. The messenger is not obliged to carry the parcel upstairs. A P.O. BOX delivery is unfortunately not possible.

  • When will you deliver my parcel?

    As a standard, our parcels are delivered on the business day following the day on which the parcel is picked up from the sender. On the parcel delivery date, you will be informed by a text message, per e-mail or via our mobile app.

  • How to make the COD payment?

    You can make the collect-on-delivery payment in cash or using a payment card (free of additional charges for the addressee). If you intend to make the collect-on-delivery payment in cash, please prepare the exact amount. In general, though, we recommend that you pay for your goods in advance, when making your e-shop order.

  • How to change the delivery date?

    The delivery date can be easily changed in our mobile app. Alternatively, you can contact our Customer Service.

  • How to change the delivery address?

    If you need to change the delivery address, contact our Customer Service.

  • Can I redirect a parcel to an issuing place or an issuing box?

    Yes, provided that the parcel complies with the permitted size. You can make the change easily in our mobile app, or contact our Customer Service colleagues.

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