Upon receiving your password, you can pick up your parcel anytime. You can also send someone to pick it up – no need to show an ID, all they need to know is the password.
DEPOSIT FOR 5 DAYS
Short of time over the week? No worries! Let us know and we’ll extend the deadline for up to 3 days free of charge.
With our app, the delivery is in your hands. You will get an overview of your parcel and you can easily change the delivery date or redirect your parcel to a pick-up point or box.
Picking up at a pick-up point? No problem
Pick-up points are a customary option by now. Next-day deliveries are a standard for us and you can pick up your parcel whenever convenient: on your way from work or school or in your favourite shop.
WE|DO POINT: How it works
When ordering in an e-shop, you need to select which WE|DO pick-up point you’d like your parcel to be delivered to.
As soon as the e-shop hands the goods for transport, we’ll send you a text message and an e-mail containing the parcel number. You can thus track your parcel online.
Once the parcel is delivered to the pick-up point, we’ll send you a text message and an e-mail containing the password. Your parcel will be waiting for you for 5 days.
Safety is important for us, which is why the collect-on-delivery option includes the possibility of contactless card payment.
The pick-up point attendant will hand you your parcel with a smile on their face :)
Maximum parcel size to pick-up point
The maximum weight is 15 kg
(for each parcel).
The maximum size of the longest side is 120 cm.
The maximum volume is 0.2 m3
(width x height x length).
Check out the most frequent questions and answers related to our WE|DO POINTS.
When can I pick up my parcel at the WE|DO POINT?
As a rule, our parcels are delivered on the business day following the day on which the parcel is picked up from the sender. Once the parcel is ready to be picked up, we’ll send you a text message and an e-mail together with the PIN code needed for taking over the goods (the parcel does not need to be picked up by its addressee). You can then pick up your parcel anytime in the next five business days, within the selected issuing place’s opening hours.
What is the deadline for picking up my parcel?
Your parcel can be picked up within five business days following the day on which the parcel was deposited to the pick-up point.
Can the parcel pick-up deadline be extended?
Yes, the deposit period can be extended free of charge for up to 3 business days; all you need to do is contact our Customer Service at +420 246 092 912.
What if I fail to pick up my goods?
Contact our Customer Service colleagues. Some parcels can be picked up in person at the depot, others are returned straight to the sender.
How big are the parcels that can be delivered to a WE|DO POINT?
The pick-up points can receive parcels of up 15 kg, with the longest edge of 1.2 m and the maximum volume of 0.2 m3. However, you don’t need to worry about the parcel size when making your e-shop order. The option of delivery to a pick-up point will be offered only where your order complies with the requested parameters.
How can I pay for my goods?
You can make the collect-on-delivery payment in cash or using a payment card.
What to do if I lost code to pick-up my parcel?
We’re sending the code in a text message and per e-mail. If you fail to find the code both in your e-mail inbox and in your phone, contact our Customer Service.